Privacy policy

About Lately

The Lately website is maintained by and operated by North Western Melbourne Primary Health Network. This policy only relates to the Lately website, not the delivery of services listed in the Lately website.

Lately respects and protects the privacy of website users. Lately is committed to protecting your privacy in accordance with the Commonwealth Privacy Act 1988.

Collection and use of your information

If you provide us your phone number or other details, they will only be used for the purpose for which you have provided it.

You will not be added to any mailing lists without your prior consent.

Other websites

This website contains links to other sites. We are not responsible for the privacy practices of any third parties or the material contained in a website that is linked to this site.

When you go to other websites from here, please read their privacy policy.


To improve your experience on the Lately website, ‘cookies’ are used.

This website uses cookies for maintaining contact with a user through a website session. A cookie is a small file supplied by Lately and stored by the web browser software on your computer when you access the website.

No personally identifiable information is stored within cookies used by this website. We won’t attempt to identify you or your browsing activities, unless required by law.

You may refuse the use of cookies by selecting the appropriate settings on your browser. If you do this, you may not be able to use the full functionality of this website. We may use cookies to enable analytics.

Two cookie types may be used by this website:

Session cookies

These exist only for the duration of a web browser session with a particular website/host. All cookies will be immediately lost when you end your Internet session or shut down your computer. Our copy of your information will be automatically deleted 20 minutes after you last used the system. This information is only used to help you use our website systems more efficiently, not to track your movements through the Internet, or to record private information about you.

Persistent cookies

These exist for a defined period of time (usually beyond the termination of the current session) before expiring.


When you visit this site, we may make a record of:

  • your server address;

  • your top level domain name;

  • the date and time of access;

  • pages accessed and documents downloaded;

  • the previous site you visited; and

  • type of browser used.

This information is collected for statistical purposes and to enable us to improve the navigation functions of this website. It is not intended to identify personal information.

This website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Reports provided by Google Analytics help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy (external site) and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google (external site).

Social media

The Lately website may also interface with social media sites such as Facebook, Twitter, and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal Information.

You can request access to or correction of personal and health information by emailing:

Policy Issued

5 February 2021